Customer service - Erietta suites Policies Terms and Conditions

Thank you for visiting Erietta Suites site. Use of our site indicates your consent to the terms described in all the sections bellow.Please read carefully the following.

Since our site includes payments by credit cards, visitors that are under 18 years old should be under the supervision or guidance of a parent.

Booking through our website

Our service is free of charge.

We will not charge your credit card. Your credit card information is only required to guarantee your booking. You will pay for your stay at the hotel itself.

Your credit card information is sent to us through a secure server (SSL technology). By making a booking to us through our website or other service provider, you represent and warrant that the payment details provided on your booking procedure are valid and correct.

We accept payment by American Express, MasterCard, Visa and PayPal.

We recommend that you read the cancellation and no-show policy, stated below, carefully prior to making your reservation.

Pricing and Payment

We reserve the right to alter rates , discount plans, or offers without prior notice, as the terms of our business demand, and offers may be withdrawn at any time.

Pricing for children
  • Kids up to 2 years old : free of charge.
  • 1 child up to 12 years old : free of charge.
  • 2 children up to 12 years old : charged as 1 extra adult.
  • Children above 12 yesrs old : are charged as adults according to our rates and discounts applied.
  • When a booking is submited, we request for

    • Reservations by our site or other service providers:

      Your credit card as a guarantee of your booking.

      We charge your credit card upon your arrival.

    • Reservations by phone or e-mail:

      20% down payment of the total reservation amount, through a bank swift.

      The remaining amount upon your arrival.

    • Special price unflexible reservations:

      Bank swift or credit card charge for the total reservation amount

    Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email

    Cancelation Policy

    By making a reservation with Erietta suites, you accept and agree to the relevant cancellation and no-show policy of our hotel, and to any additional (delivery) terms and conditions of our hotel that may apply to your reservation or during your stay, including for services rendered and/or products offered by the hotel

    Please note that you may be charged for your cancellation in accordance with our hotel's cancellation and no-show rules.

    Cancellation rules
    • Upto 21 Days before arrival : No cancellation fees.
    • 20 -11 Days before arrival : we charge you 25% of the total amount.
    • 10 - 0 Days before arrival : 50% of the total amount.
    • No-show : 100% of the total amount.

    Privacy policy

    Erietta Suites takes all reasonable measures to safeguard the personal data and undertakes that all Personal Data, which may reach the website will not be used inappropriately, will not be sold or otherwise granted to third parties, by applicable laws, court orders, or government regulations.

    Website information

    Erietta Suites expend every possible effort so as the content and the information that appears every time in its website to be as accurate and true as possible, it does not bear, though, any responsibility for the credibility, completeness or the fact that information is or not updated. Anything provided to users/visitors through our website does not in any case, directly or indirectly, constitute encouragement, advise or exhortation for the conduct of any act but it’s up to the distinctive discretion of users/visitors to evaluate what it is provide to them and act based on their own will, with no responsibility from our side.

    Links to website

    You may create a link to Erietta Suites from another website or document, without prior written consent. We would appreciate if you could inform us, preferably in advance. We do share a good faith to all backlinks to our website. Nonetheless, we reserve the legal right to prohibit a backlink to our website, should this is not relevant with our content, it is abusive, or harms our interests, in any way.


    You shall not distribute, any content, information, or other material that violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person;